Return and Refund Policy

At Cledora, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.

1. Eligibility for Returns

  • Timeframe: You can initiate a return within 14 days of receiving your order.
  • Condition: Items must be unused, unopened, and in their original packaging.
  • Proof of Purchase: A valid order confirmation or receipt is required to process your return.

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Items that have been opened or used.
  • Products damaged due to customer mishandling.
  • Custom or personalized items unless they arrive damaged or defective.

3. Return Process

To start a return, follow these steps:

  1. Contact Us: Email us at cledorashop@gmail.com with your order number and reason for the return.
  2. Approval: Our support team will review your request and provide return instructions.
  3. Shipping the Item: Return the product using the provided instructions. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

4. Refunds

  • Approval Process: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed to your original payment method.
  • Processing Time: Refunds may take 5-10 business days to reflect, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at cledorashop@gmail.com.

  • Provide photos of the item and the packaging for faster resolution.
  • We will replace the item or issue a full refund, including return shipping costs.

7. Shipping Costs for Returns

  • For non-defective items, the customer is responsible for return shipping costs.
  • In cases of defective or incorrect products, Cledora will cover the return shipping expenses.

8. Cancellation Policy

  • Orders can only be canceled before they are shipped. Once shipped, our return policy applies.

9. Contact Us

For further assistance with returns or refunds, please reach out to us:

  • Email: cledorashop@gmail.com
  • Hours: Monday to Friday, 9:00 AM - 6:00 PM (UAE Time)

Thank you for shopping with Cledora. We strive to make your experience seamless and enjoyable!