100% Money-Back Guarantee

At Cledora, we are committed to your complete satisfaction. We stand behind the quality of our products and strive to ensure that you love your purchase. That’s why we offer a 100% Money-Back Guarantee to give you peace of mind when shopping with us.

Our Guarantee to You

If you are not entirely satisfied with your purchase, you are eligible for a full refund under the following conditions:

  • You initiate your return within 14 days of receiving your order.
  • The product is in its original condition—unused, unopened, and in its original packaging.
  • You provide valid proof of purchase, such as your order confirmation or receipt.

How to Claim Your Money-Back Guarantee

  1. Contact Us:
    • Email us at cledorashop@gmail.com with your order number and the reason for your request.
  2. Return the Product:
    • Follow the instructions provided by our customer service team to ship the product back to us.
    • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  3. Inspection:
    • Once we receive your returned product, our team will inspect it to ensure it meets the conditions of our policy.
  4. Refund Processed:
    • Approved refunds will be processed to your original payment method within 5-10 business days.

Exceptions to the Money-Back Guarantee

Our guarantee does not apply in the following cases:

  • Products that have been used, opened, or damaged due to customer mishandling.
  • Requests made beyond the 14-day return window.
  • Personalized or custom-made items unless they arrive defective or damaged.

Why Shop with Confidence at Cledora?

  • Risk-Free Shopping: We want you to feel confident when buying from us, knowing that we stand behind every product.
  • Customer-Centric Approach: Your satisfaction is our priority, and we’re here to resolve any concerns promptly.
  • High-Quality Products: We take pride in delivering top-notch products that meet and exceed your expectations.

Need Assistance?

For any questions or to initiate your 100% Money-Back Guarantee claim, feel free to contact us:

  • Email: cledorashop@gmail.com
  • Hours: Monday to Friday, 9:00 AM - 6:00 PM (UAE Time)

At Cledora, we’re here to ensure that your shopping experience is nothing short of exceptional. Shop with confidence, knowing that your satisfaction is guaranteed!